Re-posted from my recent post on Teen Services Underground:
A few months ago my library held a multi-library staff training on customer service. This is one of the areas I have always felt our staff really excelled at, and our library is widely known for being very friendly and welcoming to patrons. There were definitely some interesting new ideas on the best way to serve patrons and I felt the training was really worth while. Afterwards, I was looking over my notes and a thought occurred to me: where do teens fit in to this? And when we discussed the many ways to make a library patron feel welcome and serve their needs to the best of our ability and beyond, I realized that while this training was, in theory, for every patron, I completely had adults in mind the entire time – and I am Head of Youth Services!
So what does this mean? ….